The Chino Police Department, in partnership with San Bernardino County agencies, are equipped to receive Text to 9-1-1.
A joint press conference was held this afternoon at the California Highway Patrol Inland Division Communications Center in Fontana where members of the San Bernardino County Sheriff’s Department, California Highway Patrol and State Emergency Communications 9-1-1 were in attendance.
“While this service provides us with another tool to communicate with citizens who are in need of police assistance, it does have limitations. Voice 9-1-1 calls are the ideal and preferred method of communication in an emergency,” states Chief Karen Comstock. “Text to 9-1-1 is best used as a last resort for those with speech and/or hearing impairments and for those who are in a critical situation that prohibits them from speaking.”
Keep points for the Text to 9-1-1 function:
- Only use Text to 9-1-1 as last resort. “Call if you can; Text if you can’t.”
- The deployment of Text to 9-1-1 service is in its initial phase, as such, service is not available in all areas, even within jurisdictions equipped to receive Text to 9-1-1.
- There are no language interpretation services available.
- Text messages can take longer to send/receive and may arrive out of order.
- Text to 9-1-1 service will not be available if the wireless carrier cannot determine the location of the mobile phone sending the message.
- Multimedia (i.e. photos and video) messages cannot be received at this time.
- If Text to 9-1-1 is not available or the message cannot be delivered, the texting party will receive a bounce back message advising them to call dial 9-1-1.
- Text to 9-1-1 is not available when roaming.
- Do not send acronyms, short code messages or Emoji’s.
- In order to Text to 9-1-1, you must have a current data plan.
- Text to 9-1-1 cannot be sent as a group message.