Love is in the air! Some countries call Valentine’s Day “The Day of Love and Friendship,” both of which are built on trust and respect. In my company, we have a motto we often use: “Building Trust and Value in Relationships for Generations.” If every relationship came together as if they were going to last through generations, how different would everyone be toward one another?
Years ago, I learned some tools called, “Referability Factors.” The idea is if you use them consistently, you will become “referable.” Through the years, I modified these “factors” and made them my own. Today, I call them “The Key Factors to Building Trust.” When we do the following six things consistently, our relationships improve and therefore our life is completely better.
1. Be on Time. If you really respect your customers, clients, wife, or husband, it’s time you show it with your actions. When people are on time, they show they value each other and the time they will be spending together.
2. Be Your Word. Being a person of honor means you are congruent with the values you say you have. Building trust is about doing what you say you are going to do. If you can’t get it done, re-negotiate, otherwise you are out of integrity.
3. Finish What You Started. I was once told: you delegate the task, not the responsibility. How many times have you heard from someone in your life: “but I asked so-and-so to do it.” Does that mean your responsibility ends there? Be accountable!
4. Be in Gratitude. How many times in the last three months have you felt like someone you care about is taking you for granted? It is in the little things that you see how much a person truly cares; the big things are planned for.
5. Have Fun. Life is too short not to have fun while you are living. Life can be truly beautiful, but only if you know how to live it.
6. No Excuses. Life is a “get to;” not a “have to.” When we live in a world of accountability, we take control of our actions and therefore our results.
We are either adding value or depleting value; there is no such thing as a neutral touch. By “touch,” I could mean a look, conversation, exchange of ideas, or simply a hello.
Statistics show that people do business with companies that reinvest in their community. Why? Because they care about their community and that shows they will be around for a while.
May this year be one of building Trust and adding Value in your relationships that will last for Generations!
Dr. Betty Uribe, Executive Vice President, California Bank & Trust